Cancelation Policy

Confirm reservations which are cancelled 30 days or more of your date for the service will result in a 100% cancelation fee of the first night. 

There are NO refunds for holiday periods, no matter when the reservation was made or cancelled. (refer to our website to find out which dates are considered holidays US holidays and Mexico holidays applies.
There are NO refunds for cancelations made less than 15 days of your arrival date.
There are NO REFUNDS for a no show reservation. (CHECK BORDER TIMES AND PLAN AHEAD)

For all other cancelations will be subject to a 100% cancelation fee up to a the price of the first night.

ALL CANCELATIONS MUST BE VIA EMAIL.
RockyPointGo@gmail.com

There are NO refunds to reservations that have been previously rescheduled or moved to a different date, no exceptions.

Border closing or covid related cancelation will only give you credit for a future date, not refunds.

50% if your payment is required at the moment that you make your reservation, balance is due 10 days prior to arrival.

There is a $16 late-payment fee if payment is done less than 10 days prior to arrival.

Your reservations could be subject to cancelation if no full payment is received 3-days before your arrival date with no refunds.

If reservation is made less than 10 days before arrival 100% if your total is required.
Visa, Mastercard, ApplePay & Zelle is accepted.

Discounts only applies to payments done in full via Zelle or ApplePay only.

Payments

Refunds

  • There are NO refunds for Holiday periods, does not matter when the reservation was made.

  • There are NO refunds for cancelations made less than 14 days of your arrival date.

  • There are NO REFUNDS for a no show reservation.
    (CHECK BORDER TIMES AND PLAN AHEAD)

  • There are no refunds if reservation is cancel because there was an outstanding balance 3 days prior to arrival.

  • Refunds if any will be issued on your scheduled departure date not sooner, minus cancelation fees.

Damage deposit & Damage waiver

The damage deposit will be refunded after inspection of the property;
It might take up to 10 working days.

Damage waiver is non-refundable.

Per Resort Requirements

Bella Sirena
- Minimum age to book 18yo or older to book
- Occupancy counts starting at 5yo+
Casa Blanca
- Minimum age to book 21yo or older to book
- Occupancy counts starting at 5yo+
Encantame Towers
- Minimum age to book 24yo or older to book.
- Occupancy counts starting at 0yo+
Esmeralda
- Minimum age to book 21yo or older to book.
Las Gaviotas
- Minimum age to book 21yo or older to book.
- Occupancy counts starting at 3yo+
Las Palmas
- Minimum age to book 24yo or older to book.
Las Palomas
- Minimum age to book 25yo or older to book.
- Occupancy counts starting at 3yo+
Marina Pinacate
- Minimum age to book 21yo or older to book.
- Occupancy counts starting at 4yo+
Princesa de Peñasco
- Minimum age to book 18yo or older to book.
 - Occupancy counts starting at 0yo+
Puerta Privada
Sonoran Sky
- Minimum age to book 18yo or older to book.
- Occupancy counts starting at 4yo+
Sonoran Spa
- Minimum age to book 25yo or older to book.
Sonoran Star
- Minimum age to book 25yo or older to book.
Sonoran Sun
- Minimum age to book 25yo or older to book.
- Occupancy counts starting at 4yo+
Sonoran Sea
 - Minimum age to book 25yo or older to book.
- Occupancy counts starting at 5yo+
Tessoro
- Minimum age to book 21yo or older to book.
Homes
- Must be 25yo or older to book.
- Occupancy counts starting at 4yo+